General Information
TESBL Corporation and its subsidiaries respect the privacy of our customers, business partners, and other visitors to our websites who may choose to provide personal information. We recognize the need for appropriate protections and management of personal information that you provide to us. This Privacy Statement will assist you to understand what types of information we may collect, how that information may be used, and with whom the information may be shared.
Scope
This Privacy Statement applies to information collected by TESBL through TESBL websites that display or link to this statement. Information we may process about clients of our customers is dealt with separately in the section entitled "Personal Information of our Customer's Clients" below.
Safe Harbor Compliance Program
TESBL is working to prove compliance with with the U.S.-E.U. Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework ("Safe Harbor") as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the European Union, the European Economic Area, and Switzerland. TESBL is trying to get certification that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbor program, , please visit www.export.gov/safeharbor.
What Personal Information does TESBL Collect?
On TESBL websites you can order products or services, register products, request information, subscribe to marketing or support materials, download software, enter a contest, apply for a job, respond to promotional campaigns, or register to a secure extranet site to obtain access to product information, support, services and training. TESBL will collect personal information from you for these purposes. Personal information for purposes of this Privacy Statement is information that identifies or can identify a specific individual. TESBL may collect information about individuals such as their name, address, telephone number or email address, user IDs and passwords, billing and transaction information, credit card or other financial information, and contact preferences. Personal information collected online may be supplemented with information you provide to TESBL through other TESBL services, as well as other sources such as trade shows or seminars, as well as other data appending methods.
TESBL does not collect personal information when you visit TESBL's websites unless you choose to provide it to TESBL.
How does TESBL use Personal Information?
TESBL will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to welcome you, to help you complete a transaction or order, to deliver products or services to you, to bill you for products or services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes or to send promotional mailings to inform you of other products or services available. We may also use information submitted as part of a job application or inquiry to contact you as part of the recruiting and hiring process.
Some of TESBL's websites provide on-line newsgroups, chat forums and blogs for our users. Any information that you disclose in these forums becomes public information, which could be read, collected or used by other users to send you unsolicited messages. You should exercise caution when deciding to disclose your personal information. Some TESBL websites also provide for "Live Chat" wherein TESBL personnel can monitor the user's areas of interest in the website and engage in instant messaging with the user to provide additional information or answer any questions. By posting in our newsgroups and using "Live Chat" you expressly consent to these uses of your information. We are not responsible for the personal information you choose to submit in these forums. For testimonials, we provide a choice as to whether a user posts his or her personal information along with the testimonial.
In accordance with applicable law, personal information collected on TESBL websites may be transferred, stored and processed in the United States or any other country in which TESBL or its affiliates, subsidiaries or service providers maintain facilities, even if the level of data privacy required is less than that required by the European Union or under Safe Harbor . By entering your personal information, you consent to worldwide processing of your personal information.
In addition, we may use aggregate demographic information to improve our websites, but that information is not personally identifiable.
With whom does TESBL Share Personal Information?
TESBL contracts with third party service providers and suppliers (including distributors and resellers) to deliver certain products, services and customer solutions. Examples of such services provided on our behalf are the delivery of mailings, hosting websites, processing transactions, and planning events. TESBL may share personal information with its service providers and suppliers to the extent needed to deliver the service or respond to requests for information on products or services or otherwise support the customers' business needs. In these instances, you will not have the opportunity to opt out of having your information shared with these third party providers and suppliers, and they may contact you directly regarding such products or services.
Third party service providers and suppliers receiving personal information are expected to apply privacy and security protection that is consistent with this Privacy Statement. These companies are authorised to use your personal information only for the purpose it was originally intended or as required or permitted by law. However, unless otherwise dictated by law or agreement, TESBL is not responsible for any improper use by such parties.
We may also disclose personal information and the content of communications in order to: (a) comply with the law or respond to lawful requests or legal process; or (b) act in good faith to protect the rights or property of our business, employees, suppliers or customers.
Some TESBL services may be co-branded and offered in conjunction with another company. If you register for or use such services, both TESBL and the other company may receive information collected in conjunction with the co-branded services.
Unless permitted by relevant laws, or you have provided consent, TESBL will not share, sell, trade or lease your personal information to others, except as provided in this Privacy Statement.
Choice and Access
The decision to provide personal information through this website is voluntary. If you do not provide the personal information requested, however, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.
You can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the email you receive or by notifying us via the appropriate method below depending on which site is at issue. It may take a reasonable period of time to process your request, no longer than 30 days for direct mail and telephone promotions and 10 business days for e-mail promotions. In countries where required by law, TESBL will offer you the opportunity to opt in before promotional materials are sent to you. This will not apply to the receipt of mandatory service communications that are considered part of certain TESBL services, which you may receive periodically unless you cancel the service.
TESBL strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain data integrity. We will provide you with access to your information when reasonable, or in accordance with relevant laws, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will take steps to verify your identity before granting access or making changes to your personal information. To access and/or correct information, you can do so online or notify us via the appropriate method below depending on which site is at issue.
We will retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, or request that we no longer use your personal information to provide you services, contact us as provided below. We will retain, use and disclose your information as necessary to comply with our legal, ethical or document retention obligations, resolve disputes, and enforce our agreements, and any request to delete personal information is subject to these obligations.
Security of Personal Information
TESBL is committed to taking reasonable efforts to secure the personal information you choose to provide us. To protect the privacy of any personal information you may have provided, TESBL employs Internet firewalls, intrusion detection, anti-virus protection, and network monitoring, and, where appropriate and required by applicable law, Transport Layer Security (TLS) or similarly encrypted browsers. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential.
Cookies, Advertising and Referrals
TESBL may collect and/or log Internet Protocol addresses, Internet domain names, the web browser and operating system used to access the TESBL website, the files visited, the time spent in each file, and the time and date of each visit. TESBL may collect these through the use of log files and web beacons.
TESBL also uses cookies on some of its websites. Cookies are files that can be sent from a website via your browser to be placed on your computer's hard drive. Thereafter when you visit a website, a message is sent back to the web server by the browser accessing the website. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilising cookies may prevent you from using certain functions and features of websites. The information collected from the use of cookies is used and analyzed to improve TESBL's websites, such as by gaining a better understanding of your interests and requirements regarding our websites. Cookies may be linked to your personal information, such as your email address or password. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. The information we collect and analyse is used to improve our service to you and personalize your web-browsing experience.
For TESBL.com, we use the services of a third party vendor to help us measure the effectiveness of our advertising and how visitors use the site. To do this, we use Web beacons and cookies provided by this vendor on this site. The type of information we collect includes the pages visited, navigation patterns, etc. This information helps us learn things such as what product information is of most interest to our customers, and what kinds of offers our customers like to see. These third party tracking devices only collect data in the aggregate. Although the vendor logs the information coming from our site on our behalf, TESBL controls how that data may and may not be used. Websites of TESBL subsidiaries or divisions may use similar tracking tools for similar internal business purposes only. These websites may not offer this opt-out functionality.TESBL.com utilizes framing techniques to make it appear that the user is still on the site when the user is actually on a third party website.
Social Media (Features) and Widgets:
Our Web sites may include social media features, such as the Facebook “Like” button, and widgets, such as the ”share this” button. These features may collect your IP address and the page you are visiting on our site, and also may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
If you choose to use our referral service to tell a friend about a page on TESBL.com, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. TESBL does not store this information, except to the extent permitted by law.
Links to Non-TESBL Websites and Third Parties
The TESBL websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the TESBL website. TESBL does not control those sites or their privacy practices, which may differ from TESBL's. We do not endorse or make any representations about third party websites. The personal information you choose to give to unrelated third parties is not covered by the TESBL Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information.
Personal Information of our Customers' Clients
Sharing your Personal Information
TESBL does not sell or rent personal information about our website visitors. Under certain circumstances, we may share your personal information as described below.
To respond to your inquires, process orders, to keep you informed about your order status, or to share knowledge about an issue or to be able to propose suitable jobs within TESBL Group, we may share information you provide through this website with one or more of our affiliates throughout the world. We also share information provided by our website, or generated by your use of our website (or both), with service providers that have been retained to perform services on our behalf or on behalf of our affiliates. If you are a visitor from the European Economic Area ("EEA"), please note that some of our affiliates and service providers may be located in countries outside of the EEA that do not have data protection laws that are equivalent to those of your country. However, we take adequate measures to ensure that your personal information will at all times be protected in accordance with this Privacy Policy. A copy of the adopted appropriate or suitable safeguards may be obtained by contacting TESBL using the contact details below.
Occasionally, we may be required by law enforcement or judicial authorities to disclose your personal information to the applicable law enforcement authorities. We will disclose your personal information if required by law, upon receipt of a court order or subpoena, to cooperate with a law enforcement investigation or if we otherwise believe disclosure is necessary to exercise, establish or defend our legal rights. We reserve the right to report to law enforcement authorities any activities that we, in good faith, believe to be unlawful.
You have the right to ask for a copy of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you any direct marketing communications request the deletion of your personal data when, among other reasons, the data is no longer necessary for the purposes that were collected or, where appropriate, request the portability of your data. In certain circumstances, you may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. TESBL will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
Likewise, you have the right to withdraw your consent at any time, when this is the legal basis for the processing of your data.
Enforcement of this Privacy Statement
If you have questions regarding our compliance with this Privacy Statement you should first contact us by making a written submission to TESBL's Office of the General Counsel, at This email address is being protected from spambots. You need JavaScript enabled to view it.. If your inquiry is not satisfactorily addressed you should contact the Legal Department at TESBL at This email address is being protected from spambots. You need JavaScript enabled to view it.
Changes to this Statement
TESBL will review and update this Statement periodically, and will note the date of its most recent revision above. If we make material changes to this Statement, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification. Should we undergo any sort of corporate reorganisation in the future, you agree that we may provide your information to the resulting entity in which case we will follow these Change procedures.